At Andrews & Abrams, we view your privacy as paramount. Your feedback is incremental to our success. If you have any comments or constructive criticism to offer, please fill in the form below. If your feedback requires a response, please provide contact details where indicated. Alternatively, your choice to remain anonymous will be respected.
Please mark the appropriate box:
Which of our partners attended to your work?
How to complete this survey. Please mark the box number that indicates your level of satisfaction or agreement.
Appointment and Reception
How satisfied were you with...
(5 = very satisfied – 1 = very dissatisfied)
The ease of making an appointment
The suitability of your appointment time
The time spent in our waiting area
Our People
How strongly do you agree or disagree with the following statements:
(5 = strongly agree - 1 = strongly disagree)
Our appointments staff were knowledgeable and courteous
Our reception staff were knowledgeable and courteous
Our accounting staff were knowledgeable and courteous
Our partners were knowledgeable and courteous
Our Service
How strongly do you agree or disagree with the following statements:
(5 = strongly agree - 1 = strongly disagree)
The information provided to you during your consultation was relevant
The information provided to you during your consultation met your expectations
The service provided by the partner met your expectations
The service provided by the firm met your expectations
You were treated appropriately with regard to privacy
Satisfaction
How satisfied were you with...
(10 = very satisfied – 1 = very dissatisfied)
Our facilities
Your overall experience
Our fees
Exceptional service
Is there a particular member of staff or process worthy of special mention?
Additional comments
If you would like to receive more information about a specific area of our business, please specify below:
Further Contact
Please fill in the form below if you'd like to be contacted regarding your comments.
Please provide as many details as possible to ensure we can get any requested information to you.
Thankyou for taking the time to fill in this form. Your feedback will now be reviewed by the partners. If a response is required, we will be in touch within 7 working days.
|
